Frequently Asked Questions
Everything you need to know about transforming your living space with Exult Planet.
What is the typical shipping timeframe for furniture and decor?
Most decor items ship within 3-5 business days. For larger furniture pieces, please allow 7-14 business days for specialized freight delivery to ensure your items arrive in perfect condition.
Does Exult Planet offer a warranty on home products?
Yes, all our furniture pieces come with a 12-month limited warranty covering manufacturing defects. Decor items are covered by a 30-day quality guarantee.
Can I return an item if it doesn't fit my space?
We offer a 30-day return policy for most items. Products must be in original packaging and unassembled. Please note that return shipping fees may apply for change-of-mind returns.
Are the materials used in your products eco-friendly?
Exult Planet is committed to sustainability. We prioritize ethically sourced timber, recycled textiles, and low-VOC finishes across our entire home collection.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Afterpay for larger purchases.
How do I track my order once it has been placed?
Once your order is dispatched, you will receive an email confirmation with a tracking link. You can also monitor your delivery status through the 'Order History' section of your account.